The National Redress Scheme (the Scheme) provides redress to people who experienced institutional child sexual abuse. It was created in response to recommendations by the Royal Commission into Institutional Responses to Child Sexual Abuse.
We worked with the Department of Social Services to co-develop the National Redress Scheme Survivor Service Charter. The purpose of the Charter is to provide survivors with clear information about how the Scheme operates, including what they can expect when they interact with it.
Taking a survivor-centred approach, we developed a detailed engagement plan to support an inclusive and trauma-informed co-development process. This included speaking with National Redress Scheme stakeholders, survivor advocates and hearing directly from some survivors.
The complex drafting and development process was iterative to balance stakeholder expectations, ensure content was accessible to all diverse audiences and to remain within the parameters of the Scheme. Some user testing was conducted in the final stages to assist the balance of government policy and survivor voice.
The Charter is principles-based and outlines not only what to expect when engaging with the Scheme, but also the Scheme’s commitments to survivors at each stage of the redress journey.
It is available from National Redress Scheme website.
We worked with the Department of Social Services to co-develop the National Redress Scheme Survivor Service Charter.