National consultations for the 2022 Review of the Transport Standards and Transport Standards reforms.

Interior of an empty bus or tram. Out of focus in the background are seats, card readers and handholds. In the foreground is a pole with a “stop” button.

The Disability Standards for Accessible Public Transport 2002 (the Transport Standards) provide requirements for public transport operators and providers to make their services accessible and remove discrimination for people with disability.  

In 2022, The Social Deck was engaged by the Australian Government Department of Infrastructure, Transport, Regional Development, Communication and the Arts to conduct national consultations to progress Stage 2 reforms to the Transport Standards. This engagement helped to inform some of the first major reforms to the Standards in 20 years. Engagement on the reforms focused on gaining qualitative insights to further understand what needed to change from the perspective of people with disability and stakeholders. This was done through webinars, workshops and focus groups, as well as online discussion boards.  

Later in 2022, we also worked with the department to conduct a separate national consultation project for the Transport Standards Review, which occurs every 5 years to measure effectiveness.  

During the Transport Standards Review consultations, we gathered input from almost 1000 people with disability, disability advocates, transport operators and providers and government. The engagement mix provided a range of ways for people to get involved, including:

  • a webinar
  • stakeholder roundtables
  • focus groups
  • recorded video case studies
  • two surveys (one for people with disability and one for transport providers and operators).

Workshops and focus groups were all held online and delivered with co-facilitators with lived experience of disability. Insights from these and other complementary engagements were analysed and consolidated in reports to the department.  

More about reforms to the Transport Standards  

Outcomes from the public engagement helped to shape adjustments and updates to the Transport Standards, which were the first major reform updates in 20 years. Key changes included:

  • All public transport information being made available in accessible formats, including timetables and route updates. 
  • Onboard next-stop information will be available through signage and audio announcements.
  • Improvements to passenger safety when boarding public transport, with vertical edge barriers required for portable boarding ramps to allow those who use mobility aids or wheelchairs to get on board more safely.
  •  More accessible taxi rank spaces for use by wheelchair accessible taxis.
How can we help?
Alix Harrigan
Impact and Inclusion Consultant
Kate Bowmaker
Managing Director & Director of Communications
kate@thesocialdeck.com0435 038 720


The Social Deck facilitated and reported on two national public consultation process to improve the Disability Standards for Accessible Public Transport 2002 including engagement for the 5-yearly review (2022) and for Stage 2 of reforms to the Transport Standards.


Department of Infrastructure


Engagement strategy
Community engagement
Stakeholder engagement
National consultation processes
Collaborative workshops & events
Online engagement

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