NDIS Act Review and Participant Service Guarantee – national consultations

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Community consultation
Client:
Department of Social Services
Overview

In 2019, we managed and facilitated a series of community consultation workshops and focus groups across all states and territories to support the Tune Review of the NDIS Act, which included development of a new NDIS Participant Service Guarantee.  

Services
Engage.

In 2019, we managed and facilitated a series of community consultation workshops and focus groups across all states and territories to support the Tune Review of the NDIS Act, which included development of a new NDIS Participant Service Guarantee.  

A total of 572 people attended workshops. We also analysed the results of the national, online survey completed by 1,968 people. We partnered with a number of disability organisations and professional facilitators who have lived experience of disability to deliver the workshops and targeted engagements with harder to reach groups.

Given the urgency of the Tune Review and reporting, we were required to produce a series of clear reports within a very tight timeframe (14 days) of completing the consultation process.

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